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Knowledgebase
I ordered a downloadable product but did not receive the download link
Posted on 02 August 2011 10:30 AM

This usually occurs when the email sent from the Film Music Store containing your download link(s) ends up in your spam or junk mail folder. The first thing to do in this case is to check those folders or any alternative folder that may contain incoming emails.

If you are unable to locate your download links email, please create a Support Ticket and we'll be happy to locate your order and resend your download links. In order for us to locate your order quickly, please include the your name and email, the date of the order, and the product(s) that were included in the order. We'll get back in touch with you once we've located your order to send you the products directly or resend your download links. Please make sure to include the name and email that the order was placed under in your support ticket.


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